Shipping and Delivery

Carrier and costs:

We ship all of our orders using Australia Post, this includes international orders.

All orders are subject to flat rate shipping, or free standard shipping on orders above $150 and free express shipping on orders above $300.

For more information on domestic and international delivery times please visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

*New Zealand standard and express delivery options apply to metro areas, delivery time may increase if you are located outside of the metro zones.

Keeping up to date with your order:

You will receive an order confirmation via email upon purchase. Once your order has shipped, you will then receive an email with your shipping information and a tracking number for your parcel.

Click here to track your Australia Post Parcel.

Please note that once your order is on its way, we are unable to change the shipping address.

Feel free to contact us with any questions, or if you have not received these emails.

How long will it take for your order to arrive?

Please allow 2-7 business days for your order to be dispatched. Shipping timeframes are in addition to our processing times.

Update: Due to the impact of COVID-19, Australia Post has advised some delays to their delivery service.

To find out more on current estimated delivery times click here.

Duties and taxes:

International customers (outside of Australia), please be aware that regulations for customs duties and import taxes vary from country to country. We recommend contacting your local customs office for an estimate of these fees.

We ship on a DDU basis, meaning the recipient will be responsible for paying the customs charges before receiving the package*. The carrier will contact the customer for payment instructions once the charges are calculated and the package is ready for final delivery.

*We are not responsible for replacing or refunding any orders that are stuck in customs clearance.

Changing or cancelling an order?

If you need to change or cancel your order please send us an email right away (info@gogogreene.com) and our team will try their best to accomodate your requests. However, unfortunately we are unable to make any changes or cancel your order once it has been dispatched*. 

*Orders are packed and shipped daily, any changes/cancellations are not guaranteed.

Pre-order:

Pre-order items are processed like a normal order but shipped at a later date. You will receive a confirmation email once your order has been shipped.